At SHERAUT FINTECH SOLUTIONS PRIVATE LIMITED (“we”, “our”, or “us”), we aim to provide a smooth and transparent shopping experience. This Cancellation Policy outlines the conditions under which you may cancel an order placed on our e-commerce platform.
1. Order Cancellation – By Customer
You may cancel your order under the following conditions:
- Before Shipping:
Orders for physical products can be cancelled within 12 hours of placing the order or before dispatch, whichever is earlier. If payment has already been made, the amount will be refunded to your original payment method within 7–10 business days. - After Shipping:
Orders cannot be cancelled once they have been shipped. However, you may initiate a return after delivery, as per our Return and Refund Policy. - Digital Products/Services:
Orders for digital goods, subscriptions, or downloadable services cannot be cancelled once delivered or accessed unless there is a technical issue or delivery error from our end.
2. Cancellation Process
To cancel your order, email us at support@sherautfintech.com with your order number and reason for cancellation. We will confirm the cancellation status and initiate the refund (if applicable).
3. Automatic Cancellations
We reserve the right to cancel orders in the following cases:
- Non-receipt of payment within the required time (for COD-restricted items)
- Incorrect or incomplete shipping information
- Unavailability of the product or stockouts
- Fraudulent or suspicious transactions
If your order is cancelled by us, and payment was already made, you will receive a full refund to your original payment method.
4. Modifying Orders
Once an order is confirmed, we cannot modify the items, quantities, or delivery address. You may cancel the order (if eligible) and place a new one.
5. Refund Timelines
Refunds for cancelled orders (where applicable) will be processed within 7–10 business days from the confirmation of cancellation. Delays may occur depending on your bank or payment provider.
6. Contact Us
For cancellations, order issues, or urgent support, please contact: